Mobile branch helps fill void after bank closure

RBS CUSTOMERS living and working in the G63 postode area can still enjoy face-to-face service thanks to the bank’s extended mobile branch timetable.

Weekly visits to Drymen, Croftamie and other G63 villages – as well as a range of services for RBS and other banks’ customers at post office counters – are helping fill the gap after the bank closed its Drymen branch last December. It also provides a more traditional alternative for those daunted by the prospect of telephone and internet banking.

“As well as paying in and withdrawals, standing order and direct debit instructions can be handled at the mobile branch,” says local CEO (chief executive officer) Linda Cairns.

“Customers can also pre-order change or foreign currency online or by phone and arrange to pick it up from the mobile branch.”

The bank is keen to offer as many services as possible and, if pre-arranged, mortgage and  loan advisors or other specialist staff can be on hand on the mobile branch.

Flexibility is the key to providing a good service as Linda explains: ” We have great communications with customers letting us know what’s going on so we can tailor , or provide extra, services.

“Feedback from Drymen has been very good and we’ve had a few requests to visit twice a week which will be considered. We’re always happy to hear from customers and we’re open to reviewing the mobile branch route if there’s sufficient demand,” she adds, inviting customers to contact her via with suggestions and requests.

The mobile branch flies the flag for RBS at many events and was a popular feature at the Drymen show and, more recently, last weekend’s Scottish Pipe Band Championships in Dumbarton. It also visits schools to give children an insight into the banking world.

A new van equipped with the latest satellite communications technology is scheduled to replace the existing vehicle at the end of the year. As well as enhancing the services on offer, the hi-tech upgrade will allow staff to help customers set up and use mobile banking smartphone, tablet and laptop apps with face-to-face guidance and encouragement.

  • Based at the RBS in Helensburgh, the mobile branch visits Stirling Road car park, Drymen for an hour on Monday afternoons (1.45–2.45pm)
  • The RBS mobile branch also makes 20-minute stops every Friday at other G63 villages – Croftamie (10–10.20am), Killearn (10.50am – car park opposite Co-op)Balfron (11.30am – car park opposite Co-op) and Fintry (12.20pm – parking area at sports ground).
Norman Smith, left, is a familiar face to mobile customers – and joined on the RBS van by new customer services officer Struan Wylie

Norman Smith, left, is a familiar face to mobile customers in the area – and joined on the RBS van by new customer services officer Struan Wylie

Author: editor

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